Last updated: October 8, 2026
All sales are final
Point Lookout Wines & Spirits does not offer voluntary refunds, cancellations, returns, or exchanges. This policy applies to regular-price and discounted products, before and after pickup, including changes of mind, mistaken selections, and taste preferences. Please check the product, bottle size, vintage where listed, quantity, and pickup details before placing your order.
Order problems and required refunds
This policy does not limit rights or refunds required by applicable law. If we cancel an order or cannot supply an item you paid for, we will refund the amount collected for the canceled or unavailable item, including its applicable tax.
Check your order at pickup. If an item is incorrect, damaged, or appears defective, contact the store promptly at (516) 605-6209. Keep the product, packaging, and proof of purchase so we can review the problem. Do not consume a product that appears unsafe. Any remedy will be handled according to the circumstances and applicable law.
When a refund is due, it will normally be returned to the original payment method unless otherwise required by law. We do not charge a restocking fee on a refund required by law or for an item we cannot fulfill. Payment-provider or bank processing times can affect when the refund appears.
Pickup and questions
Bring your order confirmation and valid photo identification showing you are at least 21. We cannot release alcohol when age or identification requirements are not met. Contact us if you need to discuss a pickup problem; any rights required by law remain unaffected.
A written copy of this refund policy is available on request. Contact Point Lookout Wines & Spirits at (516) 605-6209 or visit 53 Lido Blvd, Point Lookout, NY 11569. See our Terms & Pickup Policy for ordering and collection details.